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Monday, 9 March 2015

Freshers: Redhat Hiring Technical Support Engineering Internship at Pune

Company Name: Redhat
Website: www.redhat.com
Eligibility: Any Graduate
Experience: Freshers
Job Location: Pune
Job Role: Technical Support Engineering Internship


Job Description:
Responsibilities :
  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat's knowledge base
  • Support Red Hat's global customers on technical issues through phone, chat, or remote access too
Required Skills :
  • Basic understanding of Linux, UNIX, and open source
  • Must have graduated within the last two years with a bachelor's degree in engineering, technology (computer science or IT), science, or computer applications, or a master's degree in computer applications or marketing and communications with 60% marks in your final year
  • Red Hat Certified Engineer (RHCE) is preferred
  • Familiarity with C language and development tools like GCC
  • Knowledge of networking and UNIX-like services and concepts
  • Good analytical and problem solving skills
  • Excellent English communication skills, both written and verbal
  • Self-motivated and comfortable working within a team
  • Ability to communicate and present ideas in a user-friendly way
  • Willingness to work in shifts and handle phone calls and live chat sessions
  • Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred

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