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Tuesday, 9 December 2014

Freshers: Barclays Hiring Cloud & Virtualisation L2 Support at Pune

Company Name: Barclays
Eligibility: Any Graduate
Experience: Freshers
Job Location: Pune
Designation: Cloud & Virtualisation L2 Support

Job Description:
  • Ensure all Reported incidents/Problems/Change are closed within the SLA’s (70%).
  • Timely Escalations of required incidents to L3 support team and ensuring closure of L2 incidents within agreed SLA’s (25%).
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc (5%)
Candidate Profile:
  • Current knowledge and hands on experience of VMware ESXi 3.5, 4.0,4.1 and 5.0, Virtual Center, Citrix XenDesktop software technologies as well as HP and Cisco UCS server hardware technologies
  • VMware Certified Professional preferred
  • Working knowledge and demonstrable experience of supporting MS Windows and/or RHEL on virtual platforms.
  • Experience working with MS SQL and Power Shell an advantage
  • Exposure to OpenStack Cloud OS and Linux KVM an advantage.
  • Structured technical problem solving skills with a focus on root cause analysis.
  • Experience working with Service Now an advantage.
  • Strong customer liaison and relationship management skills.
  • Excellent communication and presentation skills.
  • Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production.
  • Comfortable to work in 24*7/shifts environment.
  • Adaptable with the ability to learn the process quickly.
Functional Skills:
  • Understanding of ITIL Foundation.
  • Ensure closures of all Incidents/Problems/Tasks recorded are closed within SLA’s agreed with Business.
  • Ensure defined and agreed processes are followed for Internal/External Escalations.

Click Here To Apply

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