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Tuesday, 11 November 2014

Freshers: IBM Hiring Technical Support Associate Accross India


Company Name: IBM
Website: www.ibm.com
Eligibility: B.E/B.Tech/Diploma
Job Experience: 0 - 2 yrs
Job Location: Across India
Designation: Technical Support Associate



Job Description:

  • Candidate will be involved in providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
  • The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Candidate Profile:

  • Candidates should possess Bachelor's Degree/ Diploma (Minimum 15 Years of formal education ) 
  • Ability to identify basic hardware parts and aware of basic hardware concepts.
  • User level familiarity with at least one e-mail client - Outlook, Notes etc. 
  • Skilled in commercially standard software applications and major desktop operating systems. 
  • Awareness of basic networking concepts and technologies. 
  • Questioning skills /probing skills, as relevant to the issue and level of the caller. 
  • Fluent Communication skills.
  • Shift Required:Shifts will 24x7 in nature and can vary depending on geographies supported (including night shifts).


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