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Wednesday, 8 October 2014

Freshers: Caliber Point Hiring as Process Associate Across India

Company Name: Caliber Point
Eligibility: B.Sc/B.Com/B.A/MBAM.Com/M.A/Diploma
Experience: 0 - 2 yrs
Job Location: Across India
Designation:  Process Associate

Job Description:

  • Handle inbound calls, Emails and Chat transactions
  • Comprehend customers queries / Complains / Comments
  • Display empathy/ understanding of the issue/ concern towards customer
  • Provide quick an effective resolution to the customer's queries
  • Good typing speed
  • Be Fluent in speech
  • Create a WOW exp. for the customer (c-Sat)
  • Is able to communicate clearly, both written and in speech
  • Talks in a way the customer can understand
  • Is able to handle pressure situation and complaints of irate customers
  • Works accurately and with eye for details
  • Is able to use automated information systems to analyze the customers situation
  • Multi-tasking ability
  • Has a pleasant attitude
  • 0 to 2 years Prior work experience in a voice process
  • Fresher are also welcomed
  • Specific work background of Customer service
  • Typing speed – 20wpm with 90% accuracy
  • Additional Email/Chat experience is preferred
  • Willingness to work in rotational shifts
  • Working in Australian process is preferred (requirement only for international process)
Candidate Profile:
  • H Sc. & Graduate in any discipline.
  • B.Sc/B.Com/B.A/MBAM.Com/M.A/Diploma

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