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Thursday, 24 July 2014

Freshers Hiring as Desk Analyst For Global Service at Tetra Pak in Pune

Company Name: Tetra Pak
Education: Any Graduate
Experience: Freshers
Job Location: Pune

Job Description
  • Global Service Desk Analyst
  • Provide IT support for users IT environment remotely via phone &/or using remote assistance tools.
  • Identify incidents that might be potential problems according to problem management process.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures
  • Collaborate with global and local support teams.
  • Train and inform users promoting them to be self-sufficient.
  • Update documentation / shared information on the service desk web portal.
Candidate Profile
  • Candidate should possess any degree from a recognized university
  • Excellent spoken English
  • Good written English
  • Good analytical, investigation and troubleshooting skills.
  • Have the skills to manage stakeholders.
  • Multitasking, having the ability to perform several tasks at the same time.
Click Here To Apply

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