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Friday, 25 July 2014

Fiserv Hiring Engineer - Trainee at Pune

Company Name: Fiserv India Pvt Ltd
Eligibility: B.Sc/B.Com / B.B.A / BCA
Experience: 0 to 1 yrs
Job Location: Pune
Designation: Engineer - Trainee

Job Description:

  • Receive customer calls as the first line of support
  • Record and track incidents/ work orders and complaints in a critical environment
  • Keep customers informed on request status and progress via e-mail or phone
  • Work in a 24x7 environment for US process
  • Make initial assessment of requests, attempt to resolve or refer further to the concerned
  • Monitor service desk queues to ensure ticket closure in a timely manner
  • Processing batch jobs and monitoring queue
  • Knowledge of fundamental operations of software, hardware and other equipment preferred
  • A BCA/ BCS/ B.Sc.(IT)/ BA/ BBA/ B.Com degree - only 2014 batch, fulltime course pass-outs may apply
  • 50% or above aggregate in each of 10th, 12th and graduation
  • Degree completed within stipulated time frame (For e.g. 3 years for BCA)
  • No backlogs prevailing at the time of interview
  • Preferably done minimum 3 months technical training / diploma relevant to Tech Support / Remote IT Infrastructure Management / Networking / Server
  • Excellent communication skills

Click Here To Apply

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