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Wednesday, 16 July 2014

FICO Hiring Freshers as Product Support Engineer at Pune

Company Name: FICO
Website: www.fico.com
Eligibility: B.E/B.Tech/B.Com
Experience: Freshers
Job Location: Pune
Designation: Product Support Engineer


Job Description:
  • ASP production Support for the FICO Adeptra product platforms and applications operating globally 24/7.
  • Level 1 Operational Monitoring Engineers have a key role in supporting the monitoring, control, stability and reliability of Adeptra's production systems.
  • The primary responsibility will be to provide production system monitoring and support and to handle, manage and escalate customer issues.
  • Working Conditions: Shift worker working 5 shifts per week
Candidate Profile:
  • BE/B.COM and Linux certification will be added advantage.
  • Fresh Graduates and or up-to 3 years work experience.
  • Experience directly working systems monitoring (Event management) processes in a production environment
  • Experience directly working incident management processes in production environment
  • Experience working within change management processes in production environment
  • Experience of operational support shift work in live production environment
  • Excellent team-player
  • Excellent communication skills with proven customer contact experience
  • Proactive, problem-solving mentality
  • Excellent writing skills for providing clear, concise and relevant updates
  • Linux/Unix systems administration skills, preferably RedHat Linux
  • Knowledge of TCP/IP networking, security, access control
  • Good general knowledge of IT network infrastructure and IT communication protocols
  • Knowledge of ITIL best practices
  • Excellent verbal and written communication skills (English)

Click Here To Apply

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