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Tuesday, 1 July 2014

Allscripts Hiring Freshers as Support Consultant Associate at Pune

Company Name: Allscripts
Education: B.E/B.Tech/MCA
Experience: Freshers
Job Location: Pune
Designation: Support Consultant Associate

Job Description:
  • Handle incoming customer calls and cases for Allscripts Sunrise Application.
  • Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
  • Troubleshooting at customer site if necessary.
  • Supplement implementation team efforts as needed.
  • Use product specific diagnostic tools and techniques to resolve customer issues.
  • Dial into customer sites to collect and analyse data in the appropriate format as a means to troubleshooting issues
  • Replicate issues, document results and present issue resolution to customers.
  • Work with Product Development Teams to troubleshoot software.
Candidate Profile:
  • The candidate should be B.E/B.Tech (Comp Sc or IT) or MCA or equivalent graduate fresher from a recognized university.
  • Should have Application Support experience.
  • Good in verbal and Written communication.
  • Candidates have Willingness to work in Shifts.
  • Candidates have Exposure to SQL.

Click Here To Apply

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