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Thursday, 22 May 2014

Freshers Hiring For Support Consultant Associate at Allscripts in Pune

Company Name: Allscripts

Job Details
Education: B.E/B.Tech/MCA
Experience: Freshers
Job Location: Pune
Job Description
  • Support Consultant Associate
  • Handle incoming customer calls and cases for Allscripts Sunrise Application. 
  • Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
  • Troubleshooting at customer site if necessary. 
  • Supplement implementation team efforts as needed. 
  • Use product specific diagnostic tools and techniques to resolve customer issues. 
  • Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
  • Replicate issues, document results and present issue resolution to customers. 
  • Work with Product Development Teams to troubleshoot software.
Candidate Profile
  • The candidate should be B.E/B.Tech (Comp Sc or IT) or MCA or equivalent graduate fresher from a recognized university.
  • Should have Application Support experience.
  • Good in verbal and Written communication.
  • Candidates have Willingness to work in Shifts.
  • Candidates have Exposure to SQL.

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