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Sunday, 11 May 2014

Freshers Hiring as Associate Software Maintenance Engineer for Red Hat at Pune

Company Name: Red Hat
Education: BE/BTech/MCA/MCM/BSc/BCA
Experience: Freshers
Location: Pune

Job Role: Associate Software Maintenance Engineer

Job Responsibilities:
  • Troubleshoot and resolve complex customer problems within core Linux development tools including C, C++, and Java (Hadoop) 
  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues
  • Work closely with Red Hat's production support engineers, technical account managers, and development engineering
  • Demonstrate considerable judgement in selecting methods and techniques
  • Manage workload to ensure all customer issues are handled and resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Assist in patch development (simple cases) and write debug patches
Required skills:
  • Ability to read and understand programming code
  • Ability to follow documented processes, including KCS and SBR
  • Good understanding of open source, GPL, Bugzilla, and upstream development
  • Ability to work closely with others, and share your opinions and ideas in a respectful manner
  • Remain courteous and professional at all times
  • Ability to disseminate knowledge to junior members of the team
  • Proactive and passionate about your work


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