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Thursday, 19 December 2013

Freshers Hiring For Intern NE at “Allscripts" in Pune

About Company
Name: Allscripts
Website: www.allscripts.com

Job Details
Education: BE/B.Tech/MCA
Experience: Freshers
Job Location: Pune

Job Description
  • Intern NE Handle incoming customer calls and cases for Allscripts Applications.
  • Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
  • Conduct troubleshooting at customer site if necessary.
  • Supplement implementation team efforts as needed.
  • Use product specific diagnostic tools and techniques to resolve customer issues.
  • Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues.
  • Replicate issues, document results and present issue resolution to customers. Work with Product
  • Development Teams to troubleshoot software.
Candidate Profile
  • Any computer graduate.
  • Willing to work in rotational shifts (mainly 9am - 6pm EST).
  • Have good analytical skills.
  • Willingness to learn new things.

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